This Refund Policy explains how refunds are calculated, processed, and credited when a booking is cancelled or fails. It applies to all bookings made through Tripbng India Private Limited (“TripBng”) — flights, hotels, bus, holiday packages, visa, and insurance.
Refund principles
- Atomic refunds. When a booking fails after payment, the wallet debit reverses inside the same transaction. There is no window where your wallet appears debited without a corresponding booking.
- Wallet-first. Refunds post first to your TripBng wallet for instant availability. You can withdraw to your bank from there, subject to your wallet settings.
- Transparent fees. Cancellation amounts charged by the airline or supplier are shown upfront on the cancel screen. TripBng does not add a markup on the supplier's cancellation fee.
- Auditable. Every refund creates a ledger entry visible in the Wallet section with the corresponding booking reference.
Flight refunds
Voluntary cancellation
If you cancel a flight booking before the airline's deadline:
- Refund amount =
basic fare + taxes − airline cancellation penalty - The penalty is set by the airline and is fare-class specific
- Non-refundable fares only return airline-collected statutory taxes
Schedule changes & no-shows
- If the airline cancels the flight or changes the schedule by more than 2 hours, you can claim a full refund or a free re-accommodation through the trade desk.
- No-shows are at airline discretion; most return only statutory taxes.
Ticketing failure
If ticket issuance fails after a successful wallet debit, the refund is automatic and instant — the wallet entry reverses inside the same atomic transaction.
Hotel refunds
Hotel cancellation rules are set by the property and shown at booking time. Two common patterns:
- Free cancellation window. 100% refund if cancelled before the property's deadline (typically 24–72 hours before check-in).
- Non-refundable. No refund on cancellation. Date changes may be possible subject to property policy.
No-shows are subject to property policy and typically forfeit the first night's charge.
Bus refunds
Bus tickets follow the operator's cancellation grid, typically a sliding scale based on time-to-departure. Standard slabs:
- More than 24 hours to departure: 10% deduction
- 4–24 hours to departure: 30% deduction
- Less than 4 hours to departure: typically non-refundable
Operator-initiated cancellations (vehicle breakdown, route changes) result in 100% refunds plus, where applicable, a goodwill credit to your wallet.
Holiday & visa
Holiday packages and visa services have their own cancellation grids shown on the booking confirmation. Visa application fees, once submitted to the destination consulate, are almost always non-refundable irrespective of the application outcome.
TripBng platform fee
The TripBng platform fee is non-refundable on voluntary cancellations. It is fully refundable when the cancellation is caused by:
- Supplier-side ticketing failure
- Airline schedule change > 2 hours
- Hotel oversell or property closure
- Operator-initiated bus cancellation
- System errors attributable to TripBng
Wallet vs. bank
By default, all refunds post to your TripBng wallet — instant and reusable. To withdraw from wallet to bank, go to Wallet → Withdraw. Bank withdrawals are subject to gateway timelines:
- UPI: 24 hours
- NEFT / RTGS: 1–3 working days
- IMPS: 1 working day
Refund timelines
- Wallet credit (most cases): under 60 seconds
- Airline-initiated refunds: typically 5–7 working days after airline acknowledgement
- Hotel and bus operator refunds: 3–10 working days
- Cross-border / international refunds: up to 21 working days
If a refund is overdue, raise it via the dashboard Bookings → Refund tracker or email refunds@tripbng.com with the PNR or booking reference. We respond within 24 hours.
Dispute resolution
- Contact the trade desk through the dashboard chat or call +91 22 6196 4040. Most disputes resolve within one business day.
- If unresolved, email grievance@tripbng.com for escalation. We aim to respond within 5 working days.
- Beyond that, you may approach the consumer redressal forum at the location of TripBng's registered office, or use the National Consumer Helpline.
For the contractual terms governing refunds, see our Terms of Service. For data-handling questions during a refund, see our Privacy Policy.