Help center

Answers, in plain words, for busy agents.

106 articles across 8 topics. Median read time under 90 seconds. Can't find what you need? The trade desk is one tap away — 24×7, 90-second first response.

Six things partners look up the most.

How long does KYC take?

Self-serve completes in about 24 hours once documents are uploaded. You can run searches the same day; ticketing opens once KYC clears.

My wallet top-up didn’t reflect — what now?

Razorpay UPI takes up to 90 seconds. NEFT/RTGS can take 30 minutes during banking hours. If it’s still missing, check Wallet → Top-ups for status, or call the trade desk with the bank reference.

Can I cancel a ticket after issuance?

Yes — go to Bookings, open the PNR, click Cancel. Refundability depends on the fare class; non-refundable fares only return the TripBng convenience fee.

How do I add a sub-agent?

Settings → Team → Invite. Pick a role (Counter / Manager), set a per-day credit cap, and email the invite. They land on a 2FA setup page.

Where are my GSTR-1 invoices?

Reports → Invoices → Export. Pick the month, click GSTR-1 JSON or CSV. Files mirror what your accountant uploads to the GST portal.

Why do I see "fare changed" on hold?

Airlines re-price fares every few seconds. We re-quote at hold so you book the live rate, not a cached one. Accept the new rate to continue, or release the hold.

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